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Use this page to care for the device, check warranty terms, and prepare information before contacting the seller.

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Device care

  • Keep the device dry and out of the rain.
  • Do not use it with wet hands.
  • Do not leave it in a car or another very hot place.
  • Avoid drops, impacts, and pressure on the display.
  • Turn the device off before inserting or removing microSD.
  • Use cables and power sources in good condition.
  • Keep it away from young children and pets.
C5TAKO™ is not waterproof. If the device or a port contacts water, stop using it and do not connect a charging cable.

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Charge while powered off

The device can be charged while powered off. See Turn off and charge for the method and warnings.

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Seven-day warranty

The warranty period is seven days from product receipt. It covers only damage that occurred in transit before the product reached the user. If you find shipping damage:
  1. Stop using the device and do not open it.
  2. Photograph or record the device, box, and damage.
  3. Contact the original purchase channel promptly.
  4. Provide the order number and receipt date.

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Not covered by warranty

  • Reporting after seven days from receipt
  • Damage not caused by shipment or the seller
  • Water or moisture exposure
  • Drops, impacts, crushing, or misuse
  • Opening the case, modifying circuitry, or self-repair
  • Choosing firmware or files not intended for C5TAKO™
  • Damage caused by the user’s accessories, cable, or power source
Warranty coverage applies only to products bought from Ziphers or its sales channels. For products from another person or store, contact that seller directly.

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Support channels

  • Order or warranty issue: use the original purchase channel.
  • Website: Ziphers Space
  • Community and usage support: Discord
Before contacting support, prepare the details in What to provide when contacting support.